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KFC Customer Satisfaction Survey



If you have recently visited KFC, your feedback is wanted! Here's what you need to do to complete the KFC Survey (located at mykfcexperience.com) and redeem the offer printed on your receipt:

Please Note: To qualify for the survey, you need to have recently visited KFC and saved the receipt.

  • Step 1: Have your KFC receipt or survey invitation handy.
  • Step 2: Be willing to answer each question with your honest opinions.
  • Step 3: When you're all set, click the button below to begin.

Start Survey

Recently enjoyed a meal at KFC, and still have your receipt? Then you are invited to participate in the KFC Customer Satisfaction Survey (mykfcexperience.com), and get rewarded with savings on your next visit! Just click above to start the survey, have your receipt handy, enter the survey code from your receipt, select the date of your visit, and start giving them your opinions. Upon completion, follow the instructions to redeem the offer printed on your receipt, and enjoy!

17 Comments

  1. Julie Kozlowski

    I could not do the survey. But I will let you know the store was on 930 E. County road E the chicken was so greasy I couldn’t eat it . First I wanted extra crispy wouldn’t be ready for eight minutes. It was 11:28am . Also a friend of mine was there for lunch came to the table said his chicken was terrible to. Ask for manager came seemed to care less. Sorry but you want good KFC go to west saint Paul on Robert street best KFC .

    Reply
  2. Bernice Mokakos

    I visited KFC on March 4 2018. I was very disappointed in my order. I used the $16.00 coupon and when I got home I found the eight pieces consisting of l breast, l drumstick, 1 other piece and 5 very small pieces that looked like they came from a baby chick. All had more coating on them then I have ever seen before. The amount of meat was minimal. More breading than meat. Never had this experience before and not sure I want to waste my money again. the cashier named Huston was as nice as can be. Too bad you have downsided the size of your chicken pieces.

    Reply
  3. Luna Hamilton

    I cannot properly complain about the poor customer service at KFC. WHY CAN’T I COMPLAIN?? PLEASE ANSWER KFC!!! THESE YOUNG INEXPERIENCED CHILDEN ARE GOING TO TAKE KFC DOWN BECAUSE KFC DISTRICT MANAGERS ARE NOT MINDING THE STORES’ EMPLOEES! WHY ARE THE DISTRICT MANAGERS ALLOWING THIS KIND OF POOR BEHAVIOR TO CONTINUE? PLEASE VISIBLY POST IN EVERY STORE THAT CUSTOMERS ARE ABLE TO REPORT POOR CUSTOMRT SERVICE. USE A HOT LINE OR PROVIDE A PLACE TO REPORT POOR CUSTOMER SERVICE! NOW WOULD BE A GREAT TIME FOR BETTER COMPETITION!!!

    Reply
  4. Luna Hamilton

    Receipt #3258, Store #J575046 at 19:04 on March 5, 2018 – Did not get proper receipt. My order was missing chicken – I returned to the store to complain and was given an improper receipt with little information on it. I did receive my chicken but things changed when I said that I was going t complain, A Family of four waited over 10 minutes (during my initial visit) to get waited on – they did not get waited on as the employees were all behind the prep station. I would think that KFC is really trying to kill their business. The customer service is VERY POOR in a few KFC’s in Nashville, TN. I NEVER GET MY ORDER CORRECT THE FIRST TIME!!! KFC SHOULD HAVE SECRET SHOPPERS VISITIN STRES TO CORRECT THIS BUSINESS KILLING CUSTOMER SERVICE!

    Reply
  5. Dale Sullivan

    I live in Pahrump, Nv., and the kfc here has to be the worst. I had to wait 45 minutes, and then they told me that ” we don’t have any original recipe” They are the worst!!!

    Reply
  6. Rose mathis

    I love kfc but most of all I enjoy going their the lady that waited on me, Esteal was very kind and very professional you should have more people like her I enjoy going their when she is their, she have so much patience with customers keep up the good work Estelle I will be coming back

    Reply
  7. Crystal Marin

    Worse service I’ve ever received, I went in the drive through at the KFC in Buena Park ordered my food had to wait for more than 30 minutes in line with only 2 cars ahead of me once I get to the window they did not even have my order in the system I had to re order through the window and then still have to wait another 15 minutes just to get my food and drinks, then the guy taking my order was saying how sleepy he was!!! just baddddd!!!

    ticket #2765
    restaurant # J283003

    Reply
  8. Joyce Horner

    Sorry it won’t let me take the survey everything was great, food nice and hot, the cashier was very helpful. We will be back soon.

    Ticket number k0711770124183163

    Reply
  9. Cassandra Townsend

    I took my recript to a different kfc than the one where i initially purchased the go cup, and the cashier said something was wrong with the validation code #092524. She was ver, very rude and wouldnt accept my order. Do i have yo take the receipt back to the first store? I should be able to use the validation code at any kfc location.

    Reply
  10. anthony owens

    I just completed the survey and was given a validation code. the receipt says i can take this back to the KFC i recently visited to redeem. This KFC is 30 miles away from as i was passing thru the area.

    Can i redeem at a KFC in my area?

    Thank you

    Reply
  11. Yarsheka Pegue

    I am going to talk to Mrs. Cinthya at KFC on State line in Texarkana Arkansas on North State line. They say they welcome school kids and retired people! But when the kids ( young black ladies) go in to work in stead of stealing, it is steal a problem! I am trying to reach out to cooperate! It is a problem when a 30 some year old wants to physically clock out and on jump on a, now 17 year old child, and it first started when my child was16, because she thinks it’s ok, and the manager thinks it ok!!!! So I will be calling the police up there tomorrow!!! The team member thinks she is the manager and can tell the manager who should get hours and who shouldn’t get hours!!! You guys should really step in!!! This jackie person has threatened my child, now, twice and I guess the manager think it is funny.I will try and contact cooperate tomorrow . Thank you! 12/13/16

    Reply

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